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Will Tighe
Will Tighe
Participant
April 5, 2019
Answered

BUG: Grey artboard screen when switching displays or hdmi

  • April 5, 2019
  • 4 replies
  • 1144 views

If i have an open file and move it from my desktop screen to my thunderbolt screen or project using hdmi the artboard goes grey. Restarting Xd resolves the issue, but it's pretty annoying, just did the most recent update on both ios and Xd.

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Williamt,

Thanks for the sharing the screenshot. We are already tracking this bug with Apple, if it is possible, could you please try OS X10.14.5 beta 1 (the macOS prerelease seed) and let us know how that goes.

Thanks,

Atul_Saini

4 replies

A
arim74624351
Participant
June 21, 2019

And this is still happening months later.

Seriously one of the most annoying, DAILY bugs I deal with that interferes with my workflow.

Adobe, how can this possibly be taking this long to fix? I am seriously getting to a point of moving on to Sketch. I'm tired of XD playing catch up with basic features and the seemingly lack of effort in fixing MAJOR bugs...

elainecc
elainecc
Participating Frequently
June 21, 2019

Have you updated to the latest build of Mojave? macOS 10.14.5 was released a while back.

K
Community Expert
Kenneth KawamotoCommunity Expert
Community Expert
April 30, 2019

Instead of restarting XD, would Cmd + 0 work?

johnsonjpj
johnsonjpj
Participant
April 26, 2019

I'm still having this issue. Any ETA on it getting fixed or other solutions? I am unable to use OS x10.14.5 beta 1 as this computer is managed by an IT dept.

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
April 29, 2019

Hi Johnsonjpj,

Sorry that you're still experiencing this issue. Here is some more information about this issue: - Adobe XD crashes, unstable, or displays rendering artifacts in macOS 10.14.4.​

Thanks,

Atul_Saini

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
April 5, 2019

Hi Williamt,

Thanks for the sharing the screenshot. We are already tracking this bug with Apple, if it is possible, could you please try OS X10.14.5 beta 1 (the macOS prerelease seed) and let us know how that goes.

Thanks,

Atul_Saini

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