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Can anybody tell why i can't use the "share" in adobe xd cc ?

New Here ,
Apr 17, 2019 Apr 17, 2019

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as the title said,

after i finished my desgin,i wanna share it with the link . but when i click "share" button , it will show me something wrong .

does anybody met this issue before ?

thanks.

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correct answers 1 Correct answer

Community Expert , Apr 18, 2019 Apr 18, 2019

Your organization does not have access to Creative Cloud services. Services may not be available in your locale, or your IT administrator has chosen to disable services. Anyway, I suggest you consult this web page: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

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New Here ,
Apr 18, 2019 Apr 18, 2019

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I had it when my company blocked that feature.

But for now it's unlock but I can only share it with the person of my company.

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Community Expert ,
Apr 18, 2019 Apr 18, 2019

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Your organization does not have access to Creative Cloud services. Services may not be available in your locale, or your IT administrator has chosen to disable services. Anyway, I suggest you consult this web page: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Good afternoon,

I seem to running into this issue with XD on my account, only my CC subscription is an Creative Cloud Individual one, not controlled by anyone else. 

I first saw this issue crop up on Monday 24th Oct 2022 and it still persists.  It was working Monday morning and then stopped all of a sudden before miday (GMT).

Any help to resolve this would be appreciated.  Thanks.

XD version 55.0.12 on Windows 11.

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi @James K Fox,

 

We are sorry to hear you're having trouble sharing in XD. This is a known issue, and the team is investigating it. As a workaround, could you please try signing out of XD, Creative Cloud Desktop app, restarting the machine, and then signing back in?

 

Let us know if that works for you. We'll keep you posted on the bug.

 

Thanks,

Harshika

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Thanks for your reply Harshika.  I shall try signing out of XD & restarting

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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After signing out of Adobe CC and restarting my machine, I can now see my sharing panel and options again.  Thanks for the help Harshika.

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Awesome. Glad to hear you're able to workaround the solution. We will keep you posted on the update.

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi @James K Fox,

 

Thank you for being patient. It looks like the issue seems to be fixed in XD 55.1 version. Please update and let us know if that works.

 

Thanks,

Harshika

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