Can anybody tell why i can't use the "share" in adobe xd cc ?

[arnol45212618]

as the title said,

after i finished my desgin,i wanna share it with the link . but when i click "share" button , it will show me something wrong .

does anybody met this issue before ?

thanks.

[yoannb75149828]

I had it when my company blocked that feature.

But for now it's unlock but I can only share it with the person of my company.

[italosan · Accepted solution]

Your organization does not have access to Creative Cloud services. Services may not be available in your locale, or your IT administrator has chosen to disable services. Anyway, I suggest you consult this web page: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

[James K Fox]

Good afternoon,

I seem to running into this issue with XD on my account, only my CC subscription is an Creative Cloud Individual one, not controlled by anyone else. 

I first saw this issue crop up on Monday 24th Oct 2022 and it still persists.  It was working Monday morning and then stopped all of a sudden before miday (GMT).

Any help to resolve this would be appreciated.  Thanks.

XD version 55.0.12 on Windows 11.

[HARSHIKA_VERMA]

Hi @James K Fox,

We are sorry to hear you're having trouble sharing in XD. This is a known issue, and the team is investigating it. As a workaround, could you please try signing out of XD, Creative Cloud Desktop app, restarting the machine, and then signing back in?

Let us know if that works for you. We'll keep you posted on the bug.

Thanks,

Harshika

[James K Fox]

Thanks for your reply Harshika.  I shall try signing out of XD & restarting

[James K Fox]

After signing out of Adobe CC and restarting my machine, I can now see my sharing panel and options again.  Thanks for the help Harshika.

[HARSHIKA_VERMA]

Awesome. Glad to hear you're able to workaround the solution. We will keep you posted on the update.

Let us know if that helps.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi @James K Fox,

Thank you for being patient. It looks like the issue seems to be fixed in XD 55.1 version. Please update and let us know if that works.

Thanks,

Harshika