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D
Dhanushka Lakshan
Participant
February 17, 2021
Answered

Can someone please help me? ERROR CODE 50 / Can't sync files to adobe cloud

  • February 17, 2021
  • 1 reply
  • 1672 views

I tried 

  1. Reinstall creative cloud using adobe cc removal tool
  2. sign out and sign in again 
  3. Update XD

 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    None of the methods didn't work for me.  Now local files won't load too.  It's been 3 hours still the same. File size 3.00 MB

     

    Log  https://drive.google.com/drive/folders/1P6nSkBya8bi8WQuExpJqgy3oVY_pMM21?usp=sharing

     


    Hi Dhanuska,

     

    We understand your frustration and thanks for sharing the logs. I know you have tried most of the troubleshooting steps. It would be really helpful if you can try-

    1.  Uninstall XD.
    2.  Quit Creative Cloud Desktop app and kill all related processes from Task manager.
    3.  Restart the machine.
    4. Please try uninstalling and then reinstall Creative Cloud using the installer from adobe.com or from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

    Th

    1 reply

    A
    Community Manager
    AbhidasCommunity Manager
    Community Manager
    February 17, 2021

    Hi Dhanushka,

     

    We are sorry to hear that you are facing issue with Adobe XD. 

    I will suggest you to follow the steps mentioned here (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs).  I hope this will work.

     

    Also kidnly let us know which XD and OS version you are using.

     

    Thank you,

    Abhishek Das(Adobe XD Team)

      D
      Dhanushka LakshanAuthor
      Participant
      February 17, 2021

      Thank you for replying to me. Here  XD and OS versions that I'm using 

      A
      Community Manager
      AbhidasCommunity Manager
      Community Manager
      February 17, 2021

      Hi,

       

      Thank you for giving the details.

      Kindly let us know if the above mentioned steps worked for you. 

      If not then please collect the logs using Log Collector Tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and send the logs to us. You can attach the logs here.

       

      Thank you,

      Abhishek Das(Adobe XD Team)

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