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Can't access XD starter plan

New Here ,
Feb 21, 2023 Feb 21, 2023

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I'm doing UXD certificate by google but I can't access XD starter plan. when i'm clicking the link only the creative cloud installed but no Xd. I'm having big problem in the middle of my course. Please help me please.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Can you install Adobe XD from the Adobe Creative Cloud Desktop App?

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New Here ,
Jul 29, 2023 Jul 29, 2023

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So I'm replying to this rather late. I had a very similar issue attempting to install Adobe XD for my Macbook, as I cannot access the starter plan either. I've been told by Twitter support that since December 2022, the XD starter plan has been cancelled. Although I believe this is for new users only, as I still have access to Adobe XD on my Windows PC, and I can still access it there to this day. However, I do believe that any new starter plan installs will not work.

I'll drop a screenshot below of the chat I had with Adobe support via Twitter Dms. It's very frustrating. I've currently been left on sent after I asked whether there had been any announcement of the changes. It doesn't look like there was from what I've been hunting across the internet.

Sorry to drop the answer on you like that, I'm sure you can ask your course lecturers to help with access to the programs you need, or sign up to a student license of the creative cloud.

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