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S
Sekhar5C1F
Participant
January 18, 2021
Question

can't find all shared files on XD

  • January 18, 2021
  • 2 replies
  • 4999 views

Files shared/invited by my designer are accessible with direct links but when I click on "your work", it takes me to creative cloud from adobe XD. And all shared files shows as empty. Where can I find all the files that are shared with on Adobe XD.

 

This topic has been closed for replies.

2 replies

P
Pravinkumar5EE0
Participant
July 1, 2021

I'm also facing the same issue.

 

I can see the shared XD document in web Creative Cloud > Your Work > Shared with you.

 

But in Desktop apps like Creative Cloud and XD desktop app not showing any shared files.

 

I can continue with the web but whenever I open design it downloads all designs/assets again. It's too data-consuming.

 

I've not purchased any plan, using it free.

Please share the solution?

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
July 4, 2021

Hi there,

 

Sorry to hear about the trouble. Please ensure that on the desktop app, you are signed in with the same Adobe ID using which the files were either created or shared. If you are signed in with the same email address, please close CoreSync services and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer and check again. In case if you are still experiencing the issue, please share a screenshot of the About XD info page. we'll try our best to help you with it.

 

Regards

Rishabh

J
Community Manager
Jagriti_KashyapCommunity Manager
Community Manager
January 19, 2021

Hi Sekhar,

To find all the links shared to you you can follow any of the given steps:

1. Click on Manage links(in welcome screen)> Published> Shared with You

2. In welcome screen you can select Shared with You

3. Creative cloud your work>Cloud document icon> shared you you.

 

Hope it helps. If not you can reply back in this thread.

 

Thanks & Regards,

Jagriti Kashyap

S
Sekhar5C1FAuthor
Participant
January 19, 2021

I tried but it does not work.
I can see the individual projects shared with me at https://xd.adobe.com/view/<<GUID>>/grid/.
But It is empty in the creative cloud - Shared with you under https://assets.adobe.com/shared 

For options 1 & 2, can you give links so that I could try them.

 

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J
Community Manager
Jagriti_KashyapCommunity Manager
Community Manager
January 21, 2021

Hi,

 

Option 1 is https://assets.adobe.com/shared. If you are not able to see anything in this, make sure that the owner have not removed you from the document nor have deleted the document. Also make sure that you have never left the document previously from the invite to document popover. In either case you will not be able to find the document in Shared with You Tab. 

 

I have added a screenshot and video for option 2 and 3 incase you have a doubt in it.

 

If the above mentioned scenario's are not the case for you. Let me know your XD and OS version and also share a video of what you are facing.

 

Regards,

Jagriti Kashyap

 

 

  

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