Can't invite other to XD-File

Forum|Forum|4 years ago
July 2, 2021
1 reply
699 views

For some time now I have not been able to invite other people to an XD file.
The error says: We are currently unable to upload your document to Creative Cloud. "
I have an Adobe XD - Payed Account. There is still enough free cloud storage.
How can I fix the problem?

This topic has been closed for replies.

italosan

Community Expert

Hi, what version of Adobe XD are you using? Have you tried logging out and back into your Adobe account?

n3ph5xAuthor

Participant

My XD-Version is 41.1.12.9
I tried to login again. Didn't help.
The problem only occurs in a specific file. Strangely, it seems to work in other files.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. Please ensure that all the collaborators are on the latest version of XD which is 41.1.12. If XD is up to date, will it be possible for you to share the actual file and system logs with us? If yes, please collect logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and add the XD file and log file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. We'll try our best to help you with it.

Regards

Rishabh

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