Can't Open a XD file - error 86

[Jack in the box Creative1]

Hi there,
I have just tried to open up a file I ahve been working on. I am getting the code 86 error. 
All other files are fine, all the versions before and 1 cloud version are fine but the 3rd version that had many many hours of changes to it has this error. I ahve copied file to PC and tried there. I have renamed, I have checked for permission errors. The PC was under my personal user so different account. Any help?

[Madhumati chitapur]

Hi there,

Thanks for contacting, We would request you to please try creating a new user account of your machine.

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

Let us know if that helps.

Thanks,

Madhumati

[Jack in the box Creative1]

hey there, 

So even though I tried it out on a PC and not the Mac on a different adobe license you think this is still the thing to do?

[Madhumati chitapur]

Hi there,

Please try this once on your mac as well and let us know if the issue got resolved.

Thanks,

Madhumati

[Jack in the box Creative1]

can you let me know the next steps please so i can try salvage something during the weekend?

[Madhumati chitapur]

Hi there,

If you are still facing that issue then try the steps suggested in this post:  https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

Thanks,

Madhumati