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Answered

Can't Open Adobe Experience Design

Forum|Forum|9 years ago
February 28, 2017
3 replies
1493 views

Hi, I have a Windows 10 computer with the anniversery update installed and am trying to open Adobe Experience Design CC. However when I try to open it I get an error message that says "You'll need a new app to open this adbxd". I have tried opening it from the desktop and through the Creative Cloud App neither option works. I was able to run it on a different computer but not on my current PC.

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Correct answer djkfjd;alkjs;lj

I somehow fixed the problem by uninstalling creative cloud and XD and reinstalling it if that helps.

Participant

hello I just installed XD and have the SAME error.... "You'll need a new app to open this adbxd.helper.app"

I have latest Windows 10

There's NO directory where the executable file resides.

Any advise?

Thanks

djkfjd;alkjs;ljAuthorCorrect answer

Participant

I somehow fixed the problem by uninstalling creative cloud and XD and reinstalling it if that helps.

Participant

yep that worked...(not the answer which shows as the "approved" answer - but the uninstall and re-install option)

thanks!

Community Manager

Community Manager

Moving the discussion to Adobe Experience Design CC (Beta) forum.

Community Expert

Community Expert

navigate to the installation directory and open by double clicking the executable.

Participant

i cant find the directory of the installation for xd application.. i found the Creative cloud one..