Our team is stuck currently since we can't open a specific cloud file. When opening, we get an error 47 and XD closes the file.
A colleague made a local copy yesterday and we can open that one, however if we try to update the 38 library components that need updating, we get errors and the local file then also has an error 47 and can't be opened anymore (even without saving).
Since we can't access the file, we also can't return to a previous version (the CC Web only allows to download the most current one) and it probably wouldn't help either since we're getting the same problem with the local copy we already have.
Can you somehow help and resolve the issue with that document?
Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or Error 47, unable to open the document." We'll try our best to help you with this.
First, there are two quick solutions which you may try.
Open the same file on a different machine or user account(Windows 10/Mac).