Participant

Answered

Cannot find a download link or the app in CC for Adobe XD

Forum|Forum|2 years ago
April 6, 2023
107 replies
219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

Correct answer creative explorer

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms.

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up.

Show previous replies

ASoB57

Participating Frequently

I downloaded CC v5.10.0.573 today and there was no Adobe XD installer. I contacted Adobe support and received two links to Adobe XD installer (Mac, Win) and installed them. It turned out to be an older version and I couldn't open projects I have already created :|. My question to Adobe is, what is the reason for removing Adobe XD from the CC list? When will this issue be fixed? Why should I again lose money for projects that are not delivered on time?

K

kissbill

Participant

Hi Harshika, I've the same problem. As I see you could solve my problem sending me a direct message, hopefully with a link to download XD.

Thank you in advance.

HARSHIKA_VERMA

Community Manager

Hi @kissbill,

Thank you for reaching out, and sorry for the trouble. I have shared your account details with our product team, who is actively working on fixing the Adobe ids at the backend.

I will let you know here as soon as the team resolves the issue for you.

Thanks,

Harshika

C

Chun Ho29294458twub

Participant

我找不到 adobeXD。我試圖在 website 和 adobe CC 中找到它。我需要使用它，因為我的任務需要使用它。有人可以給我鏈接或文件給我嗎？

HARSHIKA_VERMA

Community Manager

Hi @Chun Ho29294458twub,

Thank you for reaching out. We would like to confirm if you are trying to install XD for the first time. It looks like you have Individual Subscription (CC All apps).

Let me check with the team and get back to you with an update.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi @James29278822wy8r,

Thank you for reaching out and reporting the issue. We would like to confirm if you were trying to install XD for the first time. It looks like you do not have a prior subscription to any of the Adobe apps or Adobe XD.

I am checking with the team regarding your issue. I will keep you posted.

I will try my best to help you.

Thanks,

Harshika

J

James29278822wy8rAuthor

Participant

Yes, confirmed. I was attempting to try/buy XD for the first time. I made an account yesterday for my business to possibly transition over to XD from Sketch. Thanks for your help!

V

vacquah

Participating Frequently

I can't find it either! I have been trying to troubleshoot this since this afternoon! Whats going on? I can't even access the XD download page. - says page doesn'y exist.

HARSHIKA_VERMA

Community Manager

Hi @Kathi29282328ehlo & @vacquah,

We are sorry for the trouble. It looks like you both have Teams and Individual subscriptions, respectively. I have escalated your IDs to the team to check the configuration at the backend.

I will keep you both posted on the update. I will try my best to help you.

Thanks,

Harshika

V

vacquah

Participating Frequently

Thnak you. Waiting for your resolution.

Chris W. Griffith

Community Expert

My advice would be to learn Figma over Adobe XD. As much I as love using it, the long term outlook for the product is not good.

J

James29278822wy8rAuthor

Participant

Thanks for the honesty. I'm not impressed with how difficult this has been already.
I am moderately invested in Sketch, but needing something for team members that want to edit on Windows. I will look into Figma!

Dan Rodney

Community Expert

I agree with @Chris W. Griffith and it's because Adobe announced their intent to buy Figma that they have stopped developing and promoting Adobe XD. Figma is the most powerful of these design apps with a large user base, so I'd recommend learning it.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

K

Kathi29282328ehlo

Participant

I experience the same issue, have not found a solution yet

HARSHIKA_VERMA

Community Manager

Hi @Kathi29282328ehlo,

Thank you for reporting the issue. Could you please use your Business account to see XD? It seems like you're logged in with your personal account.

Let us know if that helps.

Thanks,

Harshika

U

User 0130184267zupb

Participant

Hello! been trying to find my Adobe XD in CC but I cannot found this app. Been restaring my laptop too. Still not showing

Myra Ferguson

Community Expert

Oh, weird. It didn't show in a search in the Adobe Creative Cloud Desktop App for me either.

And when I go to the Apps tab, to the Categories section on the left, it's not listed under UI and UX.

I do see it, however, when I'm in the Apps tab, go to the Apps section on the left, click All Apps, and scroll through the apps.

J

James29278822wy8rAuthor

Participant

Thanks for the response! It's definitely not in my All apps section as you described, which is odd. I'm wondering if their could be an issue with it not showing while in the free membership, as I am now. I planned on purchasing the single app subscription as I had read online, but I'm not even sure how to do that if I can't find a Buy button.. haha. I attached a photo of my All apps view, as well as the view of what's included in my Adobe free membership. Thanks again.