Cloud document - Error 3622

Forum|Forum|6 years ago
April 8, 2019
2 replies
882 views

Hi guys,

Since of today i get this strange 3622 error. It also doesn't load my cloud documents.

I tried to reinstall it. Also tried it with v17.01.12. My creative cloud app is also up-to-date: 4.8.1.435 running Mac OS. Also rebooted the PC. Tried everything. Could you help?

Kind regard,
Finn

This topic has been closed for replies.

Atul_Saini

Community Manager

Hi Finnruijter,

Thanks for sharing the screenshot and version. As you are getting Error code 3622 while creating a new file, I would request you to try the steps mentioned here: - Issue saving xd files to creative cloud after updating it to Adobe XD 18.

If the problem still persists, I would request you to share the version of Creative Cloud Sync and the location of Creative Cloud files folder.

Thanks,

Atul_Saini

F

finnruijterAuthor

Participant

Hi Atul,

Thanks for your response. I followed your steps, but it still doesn't work. I can see my cloud documents in other apps. Here is my version for CC Sync and the location: