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Kyle Krukar
Kyle Krukar
Participant
November 18, 2020
Question

Cloud document not opening

  • November 18, 2020
  • 1 reply
  • 299 views

Since this morning, we have one XD cloud design document that nobody can open all the way. Please help. It stays on the connecting screen with the loader just spinning forever (see attached).

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    December 1, 2020

    Hi Kyle,

     

    We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still unable to open that file on the latest version of XD which is 35.1? If yes, please ensure that all the collaborators are on the latest version of XD. Let us know if you still need any further assistance.

     

    Regards

    Rishabh

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