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shannonc77773
Known Participant
April 24, 2020
Answered

Cloud Documents doesn't work on Windows 10 (virtual machines)

  • April 24, 2020
  • 1 reply
  • 3046 views

NO idea how nobody has posted this before! Need help with virtual Windows 10 machine issue we're seeing company-wide. 

 

Some of our collaborators in XD use Macs, and some use PCs only, and some of us have both. So we need to be able to create, edit, and share cloud documents across both platforms. The thing is, all of us that have access to PCs, our PCs are virtual machines only (we don't have physical computers -- even when physically in the office, we're using thin clients to access the remote desktops, though we can also obviously remote into our PCs from our home computers, both PCs and Macs).

 

So when we log into the Windows 10 version of XD, and go to Open > Cloud documents, nothing is there at all. For any of us. (We know permissions are correct because sometimes it's our own files that we can't see, and the files are there in assets.adobe.com, and many of us have Macs we can see the files on). 

 

Help??

 

(64-bit, x64 processor, Windows 10 Enterprise, Version 1809, OS build 17763.1098 -- specs are for my Windows 10 VM only, not my colleagues necessarily)

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    OK! I DM'd you the log files.

     

    And, I forgot to say, thank you so much for your help so far! 


    Thank you for sharing the additional information. I received your log files. I have logged a bug for your issue so that the team can start working on your issue.

     

    I really appreciate your patience.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    April 27, 2020

    Hi Shannon,

     

    We are sorry to hear you're having trouble opening cloud documents in XD on windows virtual machine. We would like to know a few more details like-

     

    • Would you mind telling us since how long you're facing this issue?
    • The screenshot of your about your XD info page.
    • Is it happening on all the virtual machine?
    • Is it possible for you to share your Adobe ID, phone number and location with me over a private message?

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

    shannonc77773
    Known Participant
    May 4, 2020

    Thanks Harshika! Apologies for the delayed reply. Yes. 

     

    • My colleagues have been experiencing this since mid-2019, I have been experiencing it since February.
    • I'm not sure what page exactly you mean. Here is the version information screenshot -- is that right?  
    • Yes it is happening on all our virtual machines. For those of us with physical Mac computers, Cloud documents works fine. 
    • Yes I will DM you. 

     

    Thank you so much and please let me know what other information I can provide! 

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    July 15, 2020

    Hi Harshika! Following up -- confirmed with my company's IT department that my profile has been updated to local. I'm attempting to uninstall and reinstall CC and XD and will report back.


    Hi Shannon,

     

    Could you please confirm if the issue has been resolved or not?  Please let me know if you need further assistance from us.

     

    We are here to help.

     

    Thanks,

    Harshika