Cloud storage is full.

[uzaira7601206]

Hi guys,
I am updating my XD live link but its not possible because It says your cloud storage is full.
So when i go to the Cloud documents and deleted the all projects. So it still says 2.1 GB of  2.0 is used.
So how make this space 0. Please check the screenshots below.
Thanks

[Atul_Saini · Accepted solution]

Hi Uzaira,

Thank you for reaching out and sharing the screenshots. Please switch to "Synced files", I am sure there are some files in there. I would also recommend emptying the "Deleted" sections.  

Let me know if that helps. I'll be happy to take it further if needed. 

Thanks,

Atul_Saini

[giuseppeb63628741]

Hi,

I didn't have anything in "Synced files", to solve it I had to delete (from App) all files under Your Work > Cloud Documents > Deleted

[Rishabh_Tiwari]

Hi there,

Thanks for reaching out and sharing the solution. I am sure this will help, other community members. In addition to this, you can also delete the files from here https://assets.adobe.com/cloud-documents and once deleted, you can check the Deleted folder and you can delete the files from there as well.

Feel free to reach out if you have any other questions or suggestions.

Regards

Rishabh

[BernardRichaud]

Since weeks my Cloud is quite full although no images in it ! Number of discussions and  remote sessions with Adobe specialists did  not solve my problem.

I have the impression that Adobe Eco System became a mounster not anymore managable even by specialist.

I am not able to work with LrC since weeks which is unacceptable 

Sync problems exist and not solved since the beginning (1 year)

Fade up

[Paul or uk]

Same issue, but my cloud storage says.. '99.5gb of 2.0gb used! In addition there are NO files whatsoever in any of my cloud areas.... Frustrating.. Solution?

[Xiaojing24227986cdhz]

Same here. 2022, still have this problem.

[Kameshwar26595805mmbg]

I have the same issue

[Doordoor9]

Same here, Cloud says I'm almost full but I deleted all the files, also the files in the 'deleded'-section. Please help!

[HARSHIKA_VERMA]

Hi @Doordoor9,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

• https://assets.adobe.com/cloud-documents (Creative Cloud)
• https://lightroom.adobe.com/libraries (Lightroom)
• https://acrobat.adobe.com/link/home/ (Document cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Let us know if that helps.

Thanks,

Harshika

[Doordoor9]

Hi Harshika Verma,
Thank you for your response. Unfortunately I've already tried and looked at all the solutions you suggest: I don't have any files (as far as I know) anywhere. I added some screenshots to prove there's nothing that really matters.
I have no idea where that big storage comes from. Do you have another possible solution please?



Met een vriendelijke groet,

Dorus Verwiel
relatiebeheerder/docent digitaal beeldbewerken

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[refal]

Following. Same problem.

[Polcaroid]

Hi, 

I had troubles for so many months !! And just deleted some recent documents PDF on acrobat reader and that was it ! 20Go !!  Hope it will be ok by now ! Thanks for the help for me! Hope you guys will have soon answers to your problem !