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basuvalingappaa45733764
Participant
June 23, 2020
Answered

Co-editing feature not working on mac / windows

  • June 23, 2020
  • 3 replies
  • 2008 views

Cloud sync is not working to working on shared co-editing files. 

All CC, XD & Mac OS versions are up-to-date. I logged out of CC and restarted the machine. It's still not working. 

 

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

3 replies

A
Anil5C1E
Participant
February 3, 2021

Hi,

My colleagues are working on Windows system and im working on mac. we are coeating some files and im getting update issue. my current version of the XD on mac is 36.1.36 and my colleagues got 36.2.32. On CC it is showing the app is up to date.

please provide me some valuable solutions.

 

T
treyh23
Participant
June 20, 2021

Has this been solved? i'm facing the same issue currently as well

B
basuvalingappaa45733764Author
Participant
June 24, 2020

still facing the issue. It's happening on the cloud sharing file for co-editing enabled. 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
July 6, 2020

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 23, 2020

Hi there,

 

We are sorry to hear you are experiencing issue with coediting on XD shared cloud files. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please share the screenshot of your about XD info page. I would also like to know if it's happening only with the shared files or all cloud files as well? Is it happening with a specific shared file?

 

We will try our best to help.

 

Thanks,

Harshika

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