Compatibility Macbook Pro M1 and Windows 10 -> CANT OPEN CLOUD FILES

New Here ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

Hello in the office i work on a windows 10 based computers and safe my work from adobe xd in classy in the adobe cloud.

 

If i want to open the files at home at my macbook pro m1 this files are just loading and cant open...

 

Are you have a good solution for this?

 

BR and have a wonderful day

Oliver

TOPICS
Crash on mac , Crash on windows , Missing feature , Open and save docs , Product performance , Share or publish

Views

181

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

Hi There,

Thanks for recahing out and sorry to hear you are facing trouble, can you please share below information.

1.What version of Adobe XD are you using?

2.What mac OS version are you using?

3.Is this Issue happening with a specific file or multiple files? if it is specific file, is it posible to share the file?

 

Thanks,

Muklesur Rahaman

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

LATEST

Hi Oliver,

 

We're so sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of the Creative Cloud Desktop app and XD app.
  2. Close CoreSync and all Adobe related services.
  3. Reboot the computer.
  4. Sign back in on Adobe CC Desktop app and please ensure that you are signing in with the same email address with which you are signed in on the Windows machine at work and check if you are able to open the file.

 

In case if it still doesn't work, please share the details asked by Muklesur, we'll try our best to help you with it.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines