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matheushlv
matheushlv
Participant
August 22, 2018
Answered

Compatibility with Windows 10 version 1803

  • August 22, 2018
  • 2 replies
  • 6335 views

When trying to install Adobe XD CC 10.0.12, it gives me the following message "Can not install the product. Please try again to download and install the product again", but the error still persists, my machine is Dell 7010 x64. And the drivers are up to date, including the video.

This topic has been closed for replies.
Correct answer Preran

Did you click the three dots on top of the CC desktop application and choose "Check for app updates?"

Let us know if you need more info or help.

Thanks,

Preran

2 replies

J
JDeezo
Participating Frequently
November 30, 2018

Windows 10 is a smelly piece of poop and it hates Adobe products. I was duped!

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 22, 2018

Matheushlv, sorry that you are unable to install Adobe XD 10.0 on your machine. Can you please try to update XD to the latest version and let me know if you are still facing this issue? The latest version is Adobe XD 11.0. Here is some more information about the process to update the app: Update apps to the latest release of Adobe Creative Cloud.

I would also request you to match your OS build with the system requirements: - Adobe XD System requirements. Please share your OS build as well.

If the OS built is matching the requirements, I would request you to download Adobe Creative Cloud desktop app from here: - Download Creative Cloud desktop app and try to install Adobe XD from the apps panel.

Please feel free to update this discussion in case you need further assistance.

Thanks,

Atul_Saini

matheushlv
matheushlvAuthor
Participant
August 23, 2018

So the only version available to install Adobe XD on this machine is this one I said, it does not display any other. I wonder why?

Preran
Community Manager
PreranCommunity ManagerCorrect answer
Community Manager
August 23, 2018

Did you click the three dots on top of the CC desktop application and choose "Check for app updates?"

Let us know if you need more info or help.

Thanks,

Preran

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