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Content disappearing while coediting in Adobe XD

Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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In the last week all my XD boards have been glitching a lot- the page will suddenly refresh, and images and text i have added disappears- internet connection is fine- collaborating with other users- anyone know why??

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Adobe Employee , Feb 20, 2023 Feb 20, 2023

Thanks for sharing the details. The creative cloud sync is not up to date, so could you please try updating the CC Desktop app and let us know if this helps or if you need any further assistance.

 

@ruudd74611051 Would you mind sharing the details asked above? I'll try my best to assist you with this.

 

Thanks

Rishabh

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hi @Rachel28452491d22x ,

 

Thank you for reaching out. To better understand your issue, we need more information on the issue you are experiencing in Adobe XD like:

 

  1. The version of OS.
  2. A screenshot of the About XD info page.
  3. Do you see any error messages, or is the program crashing?
  4. Is this happening at random or when performing specific actions?
  5. Are you collaborating with other users in Adobe XD, and if so, are they experiencing similar issues?

 

These details will help me better assess the issue and help you accordingly.

 

Thanks

Rishabh

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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1. OS 12.6.3

2.  XD info below

3. No error message, the little cloud just has a cross next to it even though the internet connection is good

4. It's happening constantly, trying to upload/add content, and the page suddenly refreshes and it disappears 

5. yes collaborating, and yes similar issues, affecting the whole team

Screen Shot 2023-02-17 at 3.23.59 PM.png

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Thanks for sharing the details. The creative cloud sync is not up to date, so could you please try updating the CC Desktop app and let us know if this helps or if you need any further assistance.

 

@ruudd74611051 Would you mind sharing the details asked above? I'll try my best to assist you with this.

 

Thanks

Rishabh

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Agree with the comment from the other user, there are no updates available through my cc desktop app, and the issue has become worse after the last 2 updates

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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@Rachel28452491d22x Please try updating the CC desktop app as that might help in getting the issue resolved as mentioned by @ruudd74611051 .

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Hi Rishabh, Thank you for showing how to update Creative Cloud manually. That seems to have helped, I had the same OS and Creative Cloud Sync versions as the original poster. Thanks for the help and if the problem re-occurs I'll come back to you!

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Glad to hear that @ruudd74611051 ! Feel free to reach out if you need any further assistance.

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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I'm having the same issue, it's unbearable to work this way with everything not syncing and being removed in seconds after placing something. Felt that this issue came up after updating to the latest version. (12.6.3)

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