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devont26906813
Participant
February 3, 2020
Question

[Crash/Load]-Adobe XD keeps on freezing

  • February 3, 2020
  • 4 replies
  • 736 views

Adobe XD keeps on freezing please fix this mess.

 

every 15 seconds it freezes when I'm dealing with type or shapes...

 

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4 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 4, 2020

Hi All,

 

We are sorry to hear you're having trouble using XD. Would you mind sharing a short video capturing the behaviour? It would be really helpful if you can share the OS and XD version of your machine. You may generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html along with an XD file and upload it to a shared location such as Creative Cloud and share the url with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

andrewb39087563
andrewb39087563
Known Participant
February 4, 2020

I had the same problem..  open your PERFORMANCE tab in the TASK MANAGER and watch the CPU load.. mine would hit 100 all the time doing simple things like drawing a object, adding text, zooming.

my only fix was to uninstall and go back to an older version

anicaci
anicaci
Inspiring
February 4, 2020

Thanks Andrew, I was hoping I wouldn't have to roll back to previous version since I love new features, but this has a real impact on my speed, I have no other option 😞 

Hope they will work on this for the new update, I have looked through other issues, and I see nothing that causes this much problems in everyday work...

 

italosan
Community Expert
italosanCommunity Expert
Community Expert
February 3, 2020

Hi, what version of Adobe XD are you using? Please also indicate the characteristics of your computer.

    anicaci
    anicaci
    Inspiring
    February 3, 2020

    Adobe XD

    26.0.22

    Computer

    Microsoft Windows 10 Pro
    Version 10.0.17134
    Processor Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz, 3096 Mhz, 4 Core(s), 8 Logical Processor(s)
    Installed Physical Memory (RAM) 16.0 GB

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      February 3, 2020

      Did you do a clean installation of Adobe XD or did you update directly?

      anicaci
      anicaci
      Inspiring
      February 3, 2020

      Can you please check if this is the same/similar issue you are experiencing so we could unite in raising this issue?

      https://community.adobe.com/t5/adobe-xd/text-typing-and-renaming/td-p/10898556

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