[Crash/Load]-Cannot open file"Error 87 this is not a valid XD document".

[Aleksandrina_Sirakova]

Could you please, advise how may I open it or if possible your Team to provide me a backup file. Please, find the screenshot below:

<The Title was renamed by moderator>

[italosan]

Hi, try updating the Creative Cloud app and syncing enabled.

[Aleksandrina_Sirakova]

I updated it and restart the computer.

[Aleksandrina_Sirakova]

After update and restart received another error:

It seems that syncing has stopped at 3,52%.

[Preran]

Can you try opening the file from https://assets.adobe.com/cloud-documents# ?

[HARSHIKA_VERMA]

Hi Aleksandrina,

We are sorry to hear that you are facing trouble using Adobe XD. I would request you to please try the solutions mentioned in this similar post: https://community.adobe.com/t5/Adobe-XD/Error-loading-document-Invalid-document-type/td-p/10436666 and let us know if that helps.

Thanks,

Harshika

[renac62688793]

Hello,

Can you please help me. I have an urgent project and my file is not opening. I keep getting the error as attached. I tried installing XD and then uninstalling. Didn't work. I also tried sending it to friends / or opening it on another device with another adobe account. also did not work

please help!

thank you

[renac62688793]

Here is the link to the files:

https://drive.google.com/drive/folders/1chTnZIoXg2OFc5kmqdnRPlcVawDOo4_y?usp=sharing

I hope you can help me. My deadline is tomorrow! 

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document? If cloud, please try to open the file from assets.adobe.com and see if you can download the file and open it. What is the OS and XD version of your machine? 

Please try to restart the machine and see if that helps.

We will try our best to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi there,

We would like to follow up here if the issue has been resolved or not. Please let us know if you need further assistance on the issue. We would be happy to help.

Thanks,

Harshika

[StudioMein]

Hirenac62688793

Could you solve it? how ? I have the same problem!!

Any wil will be heaven!

Best!

M

[HARSHIKA_VERMA]

Hi @StudioMein,

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document?

If it's a cloud document, please try opening the file from here: https://assets.adobe.com/cloud-documents. If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html.

Let us know if that helps.

Thanks,

Harshika