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[Crash/Load]-Cannot open file"Error 87 this is not a valid XD document".

New Here ,
Sep 24, 2019 Sep 24, 2019

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Could you please, advise how may I open it or if possible your Team to provide me a backup file. Please, find the screenshot below: Untitled.jpg

 

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Community Expert ,
Sep 24, 2019 Sep 24, 2019

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Hi, try updating the Creative Cloud app and syncing enabled.

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New Here ,
Sep 24, 2019 Sep 24, 2019

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I updated it and restart the computer.

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New Here ,
Sep 24, 2019 Sep 24, 2019

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After update and restart received another error:

error.pngSync.jpg

It seems that syncing has stopped at 3,52%.

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LEGEND ,
Sep 24, 2019 Sep 24, 2019

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Can you try opening the file from https://assets.adobe.com/cloud-documents# ?

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Adobe Employee ,
Sep 24, 2019 Sep 24, 2019

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Hi Aleksandrina,

 

We are sorry to hear that you are facing trouble using Adobe XD. I would request you to please try the solutions mentioned in this similar post: https://community.adobe.com/t5/Adobe-XD/Error-loading-document-Invalid-document-type/td-p/10436666 and let us know if that helps.

 

Thanks,

Harshika

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New Here ,
May 03, 2020 May 03, 2020

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Hello,

 

Can you please help me. I have an urgent project and my file is not opening. I keep getting the error as attached. I tried installing XD and then uninstalling. Didn't work. I also tried sending it to friends / or opening it on another device with another adobe account. also did not work

 

please help!

thank you

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New Here ,
May 03, 2020 May 03, 2020

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Here is the link to the files:

https://drive.google.com/drive/folders/1chTnZIoXg2OFc5kmqdnRPlcVawDOo4_y?usp=sharing

 

I hope you can help me. My deadline is tomorrow! 

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Adobe Employee ,
May 06, 2020 May 06, 2020

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Hi there,

 

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document? If cloud, please try to open the file from assets.adobe.com and see if you can download the file and open it. What is the OS and XD version of your machine? 

 

Please try to restart the machine and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Hi there,

 

We would like to follow up here if the issue has been resolved or not. Please let us know if you need further assistance on the issue. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Hirenac62688793

Could you solve it? how ? I have the same problem!!

Any wil will be heaven!

Best!

M

 

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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LATEST

Hi @StudioMein,

 

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document?

 

If it's a cloud document, please try opening the file from here: https://assets.adobe.com/cloud-documents. If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html.

 

Let us know if that helps.

 

Thanks,

Harshika 

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