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4
405Media
Participating Frequently
January 5, 2019
Question

Creative Cloud Files not showing on iPhone XR

  • January 5, 2019
  • 1 reply
  • 1223 views

I just upgraded to the iPhone XR. Everything updated latest OS

All apps downloaded everything seems fine, I open Creative Cloud App, and it shows all my files, yet XD app shows empty.

I have tried logging out/back on, I've deleted the app, reinstalled. I've reset the phone. Still nothing. All other Adobe apps see the cloud just fine too.

What am I missing? Has anyone run into similar problem?

This topic has been closed for replies.

1 reply

elainecc
Community Manager
elaineccCommunity Manager
Community Manager
January 7, 2019

Hi there - are your files saved as a CC Synced file (Creative Cloud Files) or as a cloud document ("Save As" > Cloud Document)?

-Elaine

4
405MediaAuthor
Participating Frequently
January 8, 2019

I'm on a mac, I don't have that option... saves as a xd document, in the adobe creative cloud folder

elainecc
Community Manager
elaineccCommunity Manager
Community Manager
January 8, 2019

Got it. Are you on the latest version of XD desktop? The version number is in the XD > About XD menu. It should start with a 14.

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