Creative Cloud Libraries are loading very slow in Adobe XD.

Forum|Forum|6 years ago
November 14, 2019
2 replies
1825 views

Why is the library assets loading extremely slow in XD? It's not like that in any other CC. I've tried logging in and out but the library is still very slow to load inside the library panel in XD. Anyone? Takes forever!

Product issue

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drawnword-napa

Participating Frequently

I am having the same issue. On Illustrator, its all nice, but not on XD.

First of all, the library initially loads up ok. But when I enlarge the view, it does not load things in an orderly manner. It may take almost a minute until it shows something, and then when I scroll - the same thing.
Secondly - enlarging the view... I have a big library of symbols, which are used across multiple projects and apps. Having the library to appear slim is just not good enough. I think, the container, in which the library is now housed, is not a good one. I wouldn't mind being able to park the library on another screen - it does not have to float on top. Also, the visible cue to enlarge vanished some time ago - that is just plain wrong UX.

Using Windows 10 Enterprise, 1809, Adobe XD version: 4.3.36.1

HARSHIKA_VERMA

Community Manager

Hi there,

We understand your frustration. Woulld you mind confirming if you've tried the steps mentioned in the above mentioed help article? If that doesn't help, please share the screenshot of your about XD info page.

For 2nd problem, you may check this uservoice link: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/34268857-dock-the-cc-libraries-panel and upvote the request. If that doesn't suits you, I would request you to please submit a new one and share the link with us here for tracking purpose.

We will try our best to help.

Thanks,

Harshika

drawnword-napa

Participating Frequently

I did the steps mentioned on the article, and still it doesn't work. Now I don't even get to see the icons in the library on Adobe XD. On Illustrator, it is all nice and okay..

Below a screenshot of the about page, and then of the broken view of the app, once I did the steps...