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K
kotodesigns
Participant
May 13, 2021
Question

Creative Cloud Sync is not running correctly Error 3636

  • May 13, 2021
  • 1 reply
  • 935 views

Just bought a new Macbook pro M1 13". Had a nightmare with migration and Adobe, But I've reinstalled the suite from scratch and photoshop and Lightroom are now working. However, when I open XD I get the Creative Cloud Sync is not running correctly Error 3636 message. 

I've reinstalled latest version of XD and the beta version no luck.

I've uninstalled the Creative Cloud app, no luck, I've signed out, no luck.

I've closed all processes and restarted...no luck.

 

So Adobe, what's next? How can I fix this?

 

 

 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 13, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please try the suggestions shared here: https://helpx.adobe.com/xd/user-guide.html/in/xd/kb/fix-issues-with-xd-cloud-documents.ug.html 

     

    If this doesn't work, please uninstall XD using the Cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    K
    kotodesignsAuthor
    Participant
    May 13, 2021

    Thanks for the speedy reply. I've already tried everything in your first suggestion and the second link goes to a 404 page

     

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 13, 2021

    Sorry for the trouble. I have updated the correct link, so please try that now: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

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