Skip to main content
K
KyoTheDemonEyes
Known Participant
November 13, 2018
Answered

CTRL+Shift+G ( ungroup) stopped working : (

  • November 13, 2018
  • 5 replies
  • 3726 views

i have problem with the ungroup shortcat so i reinstalled XD, restartet my pc, after restarting the shortcut is back, works for a minute, and then stops

i can only ungroup elements by right click > ungroup ,

this is horrible : ((((((  \

I tried different keyboards, they are not the problem

win 10

dell i7 16gb ram, 1050ti

This topic has been closed for replies.
Correct answer madse94577041

Hello. Do you have Google' Drive File Stream running? It seems to be what's causing the problem for me at least. When I close it the hotkey works again.

The hotkey is also broken in Photoshop.

Edit: Fixed the issue. If it's cause by Google's Drive File Stream:

  1. Right-click the Drive File Stream icon in the taskbar
  2. Go to Preferences
  3. Uncheck Real time presence in Microsoft Office.
  4. Press 'OK'

5 replies

PJ-AVT
PJ-AVT
Participating Frequently
July 4, 2020

For me, turning off 'Real time presence in Microsoft Office' didn't do the trick. What DID was deleting the shortcut from AMD Radeon Software. Same with Ctrl + Shift + M (create mask).

madse94577041
madse94577041Correct answer
Participant
November 20, 2018

Hello. Do you have Google' Drive File Stream running? It seems to be what's causing the problem for me at least. When I close it the hotkey works again.

The hotkey is also broken in Photoshop.

Edit: Fixed the issue. If it's cause by Google's Drive File Stream:

  1. Right-click the Drive File Stream icon in the taskbar
  2. Go to Preferences
  3. Uncheck Real time presence in Microsoft Office.
  4. Press 'OK'
    K
    KyoTheDemonEyesAuthor
    Known Participant
    November 21, 2018

    OMG

    THIS WORKS!!!!! :d :d :d :d :d

    K
    KyoTheDemonEyesAuthor
    Known Participant
    November 20, 2018

    Preran​ hey is there any update on this issue? I just updated XD , dunno what changed, but the ungroup still dosnt work, when will this be corrected ?

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 20, 2018

    The team is working on it. Meanwhile, can you try moving the focus away from XD, and then getting the focus back to the application? Does that work for you?

    [Win10] Application stops responding (keyboard) – Adobe XD Feedback : Feature Requests & Bugs

    Thanks,

    Preran

    K
    KyoTheDemonEyesAuthor
    Known Participant
    November 21, 2018

    "shift the focus"

    come on, this is not the focus issu, by the way, when will that be resolved?

    litmusworld
    litmusworld
    Participant
    November 14, 2018

    Been having the same issue myself on Win 10 for some time now. This started happening with one of the earlier updates of XD. This is happening on two different Win 10 computers, neither of them have had any config changes recently other than std Win 10 updates. Please resolve this issue at the soonest, it is very annoying to have to right-click and then select Ungroup every time. Thanks.

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      November 14, 2018

      Thank you for the info. We have bugs logged for the Undo shortcut key not working. But I will let the team know that this shortcut key isn't working as well.

      Thanks,

      Preran

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      November 13, 2018

      Some keyboard shortcuts depend on OS system keybord language  Does this shortcut work for other applications?

      K
      KyoTheDemonEyesAuthor
      Known Participant
      November 13, 2018

      the keyboard was set to one language only all the time, so it worked earlier and stopped.

      I did instal a second one to check if it will help , it didnt

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      November 13, 2018

      The correct order is Shift + Command + G. It is working for me.  Did not work when I used Command + Shift + G. Let me know if you need further assistance.

      Thanks,

      Preran

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices