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zsolt_qubiz
zsolt_qubiz
Participant
February 8, 2021
Answered

CTRL+Z (Undo) Bug - Still present in 2021

  • February 8, 2021
  • 3 replies
  • 1617 views

Hi everyone,

 

I've been searching for a solution to this for ages now. I've seen couple of different threads related to this, from 2017, 2019 and one from last year, but apart from updating Windows with the Creator Update (which was an update in March 2017 I think), I didn't see any "solved" threads so I'm posting it again.

 

Please Adobe, please take this seriously and respond something because all I see is that a lot of people are experiencing the same thing and it wasn't really aknowledged by any admin that anyone would even look into it.

 

The problem, as a lot of people described: After a while, the undo function stops working. Sometimes after an hour, sometimes after 5 minutes. A restart solves it, but only temporarily, sometimes for 5 minutes, sometimes for more. Does not look machine specific, I have the same issue on both desktop and laptop.

It also seems to be a Windows version issue, my collegues on Mac does not experience anything similar, but reading from the forums, people have been reporting the same problem from Mac stations as well from time to time.

 

I am going crazy because of this bug. I am seriously considering switching to Figma, only because of this, which would mean a switch to our whole team; however, I do fear there might be some unforseen bugs there as well.

 

Please Adobe, please respond with something to give me hope.

Thank you

    This topic has been closed for replies.
    Correct answer Rajasekhar_Reddy

    Hi there,

     

    Sorry for the inconvenience caused and we totally understand your frustration on this  , XD team is aware of this undo issue which is intermittent on Windows and the fix is in progress for the same and soon we are going to ship this fix in coming releases. And also we tried reproducing this on mac OS too but couldn't recreate. 

     

    Thanks for your patience!!

     

    Regards,

    Rajasekhar.

    3 replies

    N
    Nikesh5EA9
    Participant
    March 25, 2021

    I am creating a new project at windows platform. It starts good but after  sometimes undo option become ctrl+z is not working . It will stuck.
    So need to Restart Software again and again.

    Any suggestion or help please !

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      March 26, 2021

      Hi Nikesh,

       

      Sorry to hear about the trouble. Our Engineering team is aware of the issue and already working on a fix. Please stay tuned to this discussion for any update: https://community.adobe.com/t5/adobe-xd/ctrl-z-undo-bug-still-present-in-2021/m-p/11815517#M45070

       

      Regards

      Rishabh

        adamc82922445
        adamc82922445
        Known Participant
        May 3, 2021

        @Rishabh_Tiwari Is there any update for the community about this bug.

        I just updated to 39.0.12.12 (May 2021), and the bug still exists.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        February 8, 2021

        Hi Zsolt,

         

        We understand your anger and frustration regarding the undo functionality not working properly. As rightly informed by Rajasekhar about the bug being logged for the issue and the team is working on it. 

         

        However, the team definitely wants to investigate more about the issue and for that, we would need few more details from you if you allow.

         

        If yes, please generate the logs using this link and crash dumps  along with the XD file. Upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM.

        Please share the OS and XD versions of your machine as well.

         

        We will try our best to help.

         

        Note: Please add the link of the post over a PM for reference.

         

        Thanks,

        Harshika

         

         

         

         

         

        adamc82922445
        adamc82922445
        Known Participant
        March 18, 2021

        This bug is still present in the latest release as of today (38.0.12)

        How to break CTRL+Z :

        1. Select a shape or object.

        2. Open its color picker

        3. Click-and-drag on the opacity field to adjust its opacity

         

        Honestly I'd prefer not having the ability to slide the opacity over breaking undo.At least until it can be fixed. Please fix asap.

        R
        Community Manager
        Rajasekhar_ReddyCommunity ManagerCorrect answer
        Community Manager
        February 8, 2021

        Hi there,

         

        Sorry for the inconvenience caused and we totally understand your frustration on this  , XD team is aware of this undo issue which is intermittent on Windows and the fix is in progress for the same and soon we are going to ship this fix in coming releases. And also we tried reproducing this on mac OS too but couldn't recreate. 

         

        Thanks for your patience!!

         

        Regards,

        Rajasekhar.

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