Skip to main content
harrodsc32627694
harrodsc32627694
Participating Frequently
August 12, 2019
Question

Data corruption or loss after updating XD to the latest version(21.2.12.3).

  • August 12, 2019
  • 3 replies
  • 570 views

This is ridiculous! I worked for 8hours+ on my project today, saved every hour and just now, I restarted my window 10 for updates and after it has completed, I re-open my XD file again and guess what? All the WORK ARE GONE!

I payed to use this product and it's full of serious bug issues. Very poor experience. I searched around and still couldn't find a solution from Adobe.

This topic has been closed for replies.

3 replies

harrodsc32627694
harrodsc32627694Author
Participating Frequently
August 15, 2019

Hi,

I already sent the information, is there any updates?

Preran
Preran
Legend
August 15, 2019

Harshika is unavailable until Monday.  Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

harrodsc32627694
harrodsc32627694Author
Participating Frequently
August 16, 2019

Hi,

I sent again. But why she doesn't inform me when she is on leave and have me wait for another few days just to know my problem hasn't been treated???

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 12, 2019

Hi Harrodsc,

We're sorry to hear you're facing trouble using Adobe XD and lost your data after updating XD. We'd like to confirm a few more details like:

  • Where is the file stored? Cloud or locally on your system.
  • What is the OS and XD version you're using?
  • This happened with only one file or multiple files?
  • Effected file name?
  • Was the file edited by more than one designer?

We'd request you to please try a fresh install using clean up tool: Use the Creative Cloud Cleaner Tool to solve installation problems and please check the cache file in this location: (~/Library/Application Support/Adobe/Adobe XD CC)

Thanks,

Harshika

harrodsc32627694
harrodsc32627694Author
Participating Frequently
August 12, 2019

Hi,

1. Local Document file

2. Latest Version - it says NO UPDATES

3. I only notice one file, as I was focused on working on it for the whole day.

4. Coverdy Website

5. Only me.

So is there any way to recover my work?

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 12, 2019

Thank you for sharing the details. I will try my best to help you. In order to proceed further, we will need to investigate the log files from your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message also, send the Adobe ID, phone number and location so that I can escalate it further to our concerned team.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

harrodsc32627694
harrodsc32627694Author
Participating Frequently
August 12, 2019

Not sure why this bug still hasn't got fixed after so many people encountered this serious issue for quite awhile already

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices