Data loss after updating Adobe XD, days of work lost

Report · Jul 01, 2021

Hello,

when I opened a file today I was working on just yesterday (saving every now and then), I found out, that I can only work on a 5 days old version from 25th of June. All newer versions are lost and don't show up in the documents history. I tried to share the file on tuesday. That didn't work smooth. Also I updated to the latest version.

I tried to log out, log in again. Reboot the system. Asked my colleague to open the file: It's gone in her cloud.

Is there any way to recover my versions?

my Logfile is AdobeLogs_20210701_093333_103-win.zip

{Renamed By MOD}

Best regards and thank you in advance

Chris

Report · Jul 01, 2021

Hi Chris,

We're so sorry to hear about the trouble. Please look for the copy of the file at the below-mentioned location:

Windows: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD

These are temp locations for auto-save. The file name could be different with random letters, so you might need to manually look for it. The best way to look for the file is through a local timestamp.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Report · Jul 01, 2021

Hi Rishabh,

thanks for your reply.

unfortunately I only found documents with timestamps from today in that folder. A recovery isn't possible that way.

Is there another trick?

Regards

Chris

Report · Jul 01, 2021

Thanks for trying, Chris. I'll escalate this further so please share your Adobe ID and the actual XD file by adding them to a shared location like Google Drive or DropBox and then send it through DM by clicking on my name.