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brittanyr18013542
Participant
December 14, 2016
Answered

Disable Samsung Galaxy S7 on Adobe XD Mac Sierra

  • December 14, 2016
  • 16 replies
  • 11129 views

I recently switched to an Android phone and installed Android File Transfer. Everything works fine between Mac and Android until I open Adobe XD on my Mac. Then I'm prompted to download Adobe XD on my Adroid and my connection to Android File Transfer is severed. The message I get is "Adobe XD No installed apps work with this USB accessory. Learn more about this accessory at https://play.google.com/store/apps/details?id=com.adobe.sparklerandroid. I can't re-access AFT until Adobe XD is closed on my Mac. Is there a way to disable the connection between XD on my Mac and on my Android? It's very frustrating as it is, now.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA
    Can you please explain a bit better how this will solve the issue. It does not do it for me. Thanks Adobe from blocking my device from transfering file from and to it! Please solve this issue or tell us how to get rid of the XD app and get the file transfer feature working again

    Hi Luciano,

     

    My apologies for the delay in response and sorry for the confusion. Actually the team identified that this is a known limitation with the XD app. Android's Android’s Open Accessory pretty much cuts off anything else, be it tethering or file transfers. Essentially, the connection with an Android device is exclusive. You can't do something else while XD is connected.

     

    Workaround: manually switch USB settings on Android phone
    Currently you can not use both USB options when connecting computer and Android device with USB cable.
    If one needs to use Adobe XD with Live Preview, you needs to use “No data transfer…” option on Android device.
    If you needs to transfer data, you needs to use “File transfer…” option on Android device.

     

    For more info please read "Why does my Android USB tethering get disabled when I launch XD on the desktop?" in this help article: https://helpx.adobe.com/xd/help/adobe-xd-mobile-faq.html

     

    Hope it helps.

     

    Thanks,

    Harshika

    16 replies

    Show previous replies
    R
    RebrandeX Creatives
    Participant
    April 16, 2020

    I have the same issue today in April 2020 Adobe. What was the fix?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 20, 2020

    Hi All,

     

    We understand it could be frustrating for you. The Team is already aware of the issue and is working on it. The Bug is already been logged for the issue. You may definitely see the improvements in the future releases of XD.

     

    We're sorry for the inconvenience.

     

    Thanks,

    Harshika

    I
    iskenderi91734871
    Participant
    April 23, 2020

    Hi!

    We understand that you have more important things to do, but this bug makes me crazy, I can not transter my files anymore more than 2 years, all I had to do till now is sending my photos and videos through messangers like Telegram. Can you fix it making at least a switcher ON/OFF in "Preview on device"? Otherwise such things shows company selfish 😞

    R
    Ryu?
    Participant
    October 30, 2019

    2019 almost 3 years after this post and STILL NO FIX. Opening XD and plugging and Android phone = ENDLESS annoying popups DEMANDING to install the XD app over and over and over and over and over and over again.... soo ridiculous.
    Mac Catalina

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 31, 2019

      Hi there,

       

      We apologies for the frustration.Would you mind sharing the OS & XD version of your machine? It would be really helpful if you can share the screenshot of the pop ups that you are getting at your end so that we can understand better.

       

      Awaiting your response.

       

      Thanks,

      Harshika

      B
      benfarrellforever
      Participant
      November 17, 2019

      I keep having this issue as well. 

      v23.1.32.2 (I believe its a beta)

      Android version 10 (Pixel 4)

       

      I wanted to transfer some files to my Mac while I had XD open in the background. When I try to set my USB settings to transfer, this dialog pops up and always undos my choice. If you need more info, feel free to contact me internally as well.

       

        A
        adobeuser0
        Participant
        September 30, 2019

        Adobe XD still causes android file transfer to crash. So no using it while adobe XD is open.

        this is a completely unrelated issue: https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs-read-only/suggestions/17129800-svg-export-compatible-with-android-studio

        and downloading the app through that annoying non-disableable popup did not help either. Very anti-user

        Q
        qiudaomao
        Participant
        May 27, 2019

        I'm an Android system developer and heavy rely on 'adb' command working through terminal.

        It's a bit annoy about the warning dialog 'Adobe XD - No installed apps work with this USB accessory. balabala...'

        It jumped out every time when I connect my Android device to my MacBook.

        Can we have an 'option switch' to ignore the connected android device?

        BRs.

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        May 27, 2019

        Hi Qiudaomao,

        Sorry to hear that you're having trouble. Could you please share the version XD which you are using at the moment? I would also like to know which Android were you using.

        Would you mind submitting this feedback here: - Adobe XD Feedback : Feature Requests & Bugs. ​Please share the thread as well, it would help us track this issue.

        Thanks,

        Atul_Saini

        D
        Delightful_Spirit5DC4
        Participating Frequently
        May 18, 2020

        .

        chrisd57161927
        chrisd57161927
        Participant
        April 10, 2019

        I was able to install the Adobe XD app through the provided link on my Samsung Galaxy phone and that seemed to fix the annoying popup notification.

          S
          Adobe Employee
          stuart__k
          Adobe Employee
          December 14, 2016

          Thanks for letting us know about this. We are tracking this bug at XD shouldn't stop Android File Transfer from working – Adobe XD Feedback : Feature Requests & Bugs and are currently working on a fix.

          Really sorry about this, we hope to have it fixed soon!

          D
          donnyd89045862
          Participant
          April 29, 2019

          I would like to point out another issue similar to this one: not only AFT stops working, but also I cannot enable USB tethering when XD is on. (USB tethering from an Android phone is not officially supported by Apple, but still the issue is not with the third-party driver, but with Adobe XD interrupting the connection).

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