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Correct answer Peter_Flynn

Looks like the same problem this person hit: please uninstall and reinstall the product,error16

Did this start happening right after you updated XD to the latest version?  If so, make sure you don't have an older version installed under a different user account on the same computer -- see Older versions on another account .

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Peter_FlynnCorrect answer
Adobe Employee
May 22, 2017

Looks like the same problem this person hit: please uninstall and reinstall the product,error16

Did this start happening right after you updated XD to the latest version?  If so, make sure you don't have an older version installed under a different user account on the same computer -- see Older versions on another account .