Error 2163

Forum|Forum|5 years ago
November 11, 2020
5 replies
1798 views

Hi all,

Following the last update of Adobe XD (v. 34.4.12.3) of November 11, 2020 i have this error message:

"Close and reopen the document to continue working. If you see this message again, go to the history of this document to save a copy of its previous version. (Error 2163)"

Do you have a solution to this problem? 😕😕

This topic has been closed for replies.

Correct answer shaner90351087

I've tried everything there and still have the issue

I resolved my issues with a combination of steps (provided from a support chat rep) that are mentioned in the above link. Maybe it will help you, but you might have already tried them.

Quit XD
Update XD
Log out of Creative Cloud desktop app
Quit Creative Cloud desktop app
End/quit all Adobe/Core Sync/Creative Cloud/CC/ etc processes (I'm on Mac so I used Activity Monitor and did that in both CPU and Memory tab)
Restart Creative Cloud desktop app
Login to Creative Cloud desktop app
Open XD
Open problem cloud doc... first time it hung on load but after a force quit it resolved and all others seemed to be ok. I had about 3 that would not open for me or a coeditor, we both did this and it seemed to work.

RaikenUX

Participating Frequently

Mhhhh, same problem here. Right now, it feels like I need to reset my cloud nearly every month. 😕😕

shaner90351087

Inspiring

I am getting this as well in multiple cloud documents for XD. It is a big issue with remote teams and existing shared links out in the world. Adobe, do you have a more useful solution than downloading an old version and reuploading and losing links?

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the delay in response. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html ?

Let us know if that helps.

Thanks,

Harshika

shaner90351087Correct answer

Inspiring

I've tried everything there and still have the issue

I resolved my issues with a combination of steps (provided from a support chat rep) that are mentioned in the above link. Maybe it will help you, but you might have already tried them.

Quit XD
Update XD
Log out of Creative Cloud desktop app
Quit Creative Cloud desktop app
End/quit all Adobe/Core Sync/Creative Cloud/CC/ etc processes (I'm on Mac so I used Activity Monitor and did that in both CPU and Memory tab)
Restart Creative Cloud desktop app
Login to Creative Cloud desktop app
Open XD
Open problem cloud doc... first time it hung on load but after a force quit it resolved and all others seemed to be ok. I had about 3 that would not open for me or a coeditor, we both did this and it seemed to work.