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Error 44:23 when creating a link in XD 55.2 version

New Here ,
Dec 20, 2022 Dec 20, 2022

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Has anyone been getting a lot of 44:23 errors (Something went wrong) messages when trying to create a shareable link for your prototype lately? It used to happen every once in a while, but it is happening every single time now. I've tried closing/re-opening the file and XD application, but it doesn't seem to do anything. Also checked and I have the latest XD update. Usually by the 10th attempt it creates the link. Super frustrating when I need to share my prototype with clients on the fly.

 

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Product performance , Share or publish

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @Hamza26685741dnzq,

 

Thank you for reaching out and sorry for the trouble. Would you mind telling us if it's happening with this specific file or all files? Please try switching to a different network connection and see if it's an internet issue.

 

If only this file, is it possible for you to share the XD file with me over a private message so that we can check on our end? 

 

If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 20, 2022 Dec 20, 2022

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Hi,

It is happening to all files. It eventually does work but after many attempts. Also happens on other networks so I do not think it is a internet issue.

Best,

Hamza Mirza | UX Designer
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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Thanks for sharing the info. Could you please share a file with me over a private message so that I can check at my end? Please upload the XD file to a shared location such as CC or Dropbox and share the URL.

 

We will try our best to investigate.

 

Thanks,

Harshika

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Community Beginner ,
Jan 09, 2023 Jan 09, 2023

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Was this resolved. 
I created hundreds of share links in 2022, but recently have been getting 44:23 a lot – causing major delays.

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New Here ,
Jan 15, 2023 Jan 15, 2023

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This issue has also been happening to me. I am using mac OS Monterey 12.5.1 on a Mac Studio 2022 M1.

It happens to many files, and eventually will resolve itself. I believe this was also an issue back in 2018/19, but was resolved in a future update. It appears to be back now.

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @Kulin23181224gx1a & @Lachlan5E28,

 

We are sorry for the frustration. We've highlighted the issue to the team, and they are investigating it. Is it possible for you to share the XD files with us so that we can attach them to the existing bug? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

 

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New Here ,
Jan 23, 2023 Jan 23, 2023

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Hi Harshika
I am getting the same error (44:23) message. Extremely frustrating as this is my first return to XD after using it 3 years ago and deciding yesterday to stop using Figma and come back to XD again. Please advise.
Can I send you my Cloud doc directly for you to assess?
My Adobe XD version is up to date.

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @akaJosimar,

 

We are sorry for the frustration. Yes, please share the XD file with me so we can check on our end. Just be sure you have tried connecting to a different internet connection, and it still gave you the error while publishing the link in XD. 

 

Please also share the XD version and your operating system's details.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 27, 2023 Jan 27, 2023

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I've been having the same issue. I had one jpg image in my design; I swapped it for a png, and now no error. It could be a coincidence, but I thought it was worth a mention.

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