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ERROR 5403 - 'There was an error opening the file"

New Here ,
Dec 19, 2022 Dec 19, 2022

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Hi, I have invited my friends to edit the same file. However, my friends could not open the file and it was shown, this:

 image (1).pngexpand image

Any solution for this? Thank you!

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Open and save docs

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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Hi @IMMANUEL27640226pxk3, sometimes creating a copy of the particular file and then doing the invitation o that file works and sometimes an uninstall-reinstall, if you haven't tried those. Maybe some other expert suggests some other way also. Hope this helps!

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Adobe Employee ,
Dec 27, 2022 Dec 27, 2022

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Hi @IMMANUEL27640226pxk3,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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