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g.quiambao
Participant
January 19, 2021
Answered

Error 5718 - Something went wrong

  • January 19, 2021
  • 1 reply
  • 1815 views

I'm using the latest version of adobe Xd (36.0.32) and just today, again, I encountered the error 5718 when launching the app. I can't seem to use it anymore.

Troubleshooting done:  

1. uninstall, re-install app

2. settings > app > refresh, reset

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi there,

 

Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

 

You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

 

Regards

Rishabh

 

 

1 reply

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
January 19, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

 

You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

 

Regards

Rishabh

 

 

    lindseyg26311551
    lindseyg26311551
    Participant
    April 23, 2021

    Having the same issue, pop- up of Error 5718 after I updated OS. Adobe support told me this is a known issue with Window OS 20H2. Microsoft change a file type (fix) and it is no longer working. The rep said they are working with Microsoft but there are no known fixes. The bug case number at Adobe is XD-124837.

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