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default9piys0bnmmdf
Participant
April 28, 2021
Question

Error 5719 al abrir Adobe XD

  • April 28, 2021
  • 1 reply
  • 1787 views

Necesito solucionar este problema que surgio a partir de la ultima actualizacion que hice del programa.

Necesito poder iniciarlo para poder trabajar.

Ya lo reinstale, y no funciona.

Ya borre adobe cloud y lo volvi a instalar y tampoco.

Necesito solucionarlo.

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 28, 2021

    Hi there,

     

    We are sorry to hear you are having trouble with XD. Would you mind generating logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared locations such as Creative Cloud or Dropbox and share the URL with us so that we can investigate at our end? Please share the XD and the OS you are using.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    D
    default9piys0bnmmdfAuthor
    Participant
    April 28, 2021

    ok since you speak english, ok let me share the logs.

    https://shared-assets.adobe.com/link/f77ea1c1-6cb0-44e9-6fd3-b291ce5fa327

    There is the log.

    I need to solve this i need to finish some work for a client and im paying for a sub with Adobe and right now the product is failing me horrible.

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