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error : 86 , cant able to open my Adobe Xd offline file

New Here ,
Nov 30, 2022 Nov 30, 2022

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error : 86 , cant able to open my Adobe Xd offline file. but i can able to open other files. i think my file is crashed. i want to open that file , but its not opening , can anyone give me sollution.please its urgent and important.

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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Hi @Pankaj5CC7, thank you for sharing the screenshot which made it possible for me to find https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html if you haven't tried the methods there, I'd suggest trying them first there. Hope this helps!

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Hello @AkinGn , Thanks for your reply. I tried this method already but found nothing.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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I see, as it's suggested in some other conversations, you might want to collect the system logs and share with @HARSHIKA_VERMA with the tool log collector: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi @Pankaj5CC7,

 

Thanks for trying the steps suggested by our expert. We would also request you to please try below steps-

 

If that doesn't help, please share the file with me over a private message and logs so I can escalate the file to the team for investigation.

 

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

We will try our best to help.

 

Thanks,

Harshika

 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hello @HARSHIKA_VERMA Thanks for your reply. I tried this method already but found nothing.

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