Error: 87 while trying to open a cloud file

[chizakannagi]

Hi, can someone help me with this urgent matter I need to address for my work submission.

While I was working on a cloud XD document suddenly everything froze and I got a pop up saying connecting, that went on for a long time. So I closed it and reopened for it to say the same connecting thing.

Then I restarted my Mac and tried to open the cloud XD again, but this time it straight away gave me an error code : 87, saying, This is not a valid XD document.

Please help me on how to address this issues, else I will miss my deadline.

Thanks in advance.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

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[Henrik Heigl]

Hi,

on the first look it seem like that in the middle of editing of the Cloud document something with your computer went wrong and Auto-save did not engage in time. If you have lost your XD files, you will have to recreate them or restore the file from a Backup you hopefully have. I am hoping that there is a better answer that I am not aware of. Hope that helps.