Error code 48 - corrupted fil

[Kasperkarlsson]

A file I was working on yesterday is now an invalid XD document.

I have looked in ~libraries/cashed/com.adobe.xd but I cannot located a temp file. Can it be anywhere else than here?

Alternatively is there a way to repair the original file.

[NettyUre]

Hi there,

I have also got the same message- however, after some digging I have found the temp file with the same size as the original document but even when I rename it with the .xd extension- the error message simply appears again!!.

Many thanks

[Preran]

Apologize for the experience. Which OS are you on?

If you need urgent help, get in touch with Contact Customer Care

[NettyUre]

Hi there - I am on Windows 10

[Kasperkarlsson]

I dont know if this is an issue but I was afraid that XD would do this to me again, so when I made changes to another project I saved in another name. XD corrupted the file and I was not able to open it again. On my computer the files appear to have the same size though I made some changes by applying mask to several vector objects. On my colleagues PC computer there is a big difference in file size - see attachment.

I dont know if this has something to say if the technical staff will look into it.

Another thing I experienced was that this error occurred after switching back to the previous version of XD.

[Kasperkarlsson]

macOS High Sierra ver. 10.13.3

[Kasperkarlsson]

I recently had the same issue on another file. This time it was a file that was created during on the previous version. But had corrections done to it on the latest version.

[Levi_Wanyoike]

Has anyone (including Adobe) found a solution to this Error code: 48? It has just happened to me and all roads lead to this post.

[Atul_Saini · Accepted solution]

Hi Levi, Kasperkarlsson & NettyUre,

Sorry that you are still experiencing error code 48. I would request you all to vote for this bug: - Error 48 on Adobe XD. When I want to start my file – Adobe XD Feedback : Feature Requests & Bugs and share more information in comments so that we can take this further.

Thanks,

Atul_Saini

[fatimak5301914]

it's doesn't help me i still have the same error

[Im_julieta]

i have the same error, but i can´t find a solution

[ux.dom]

My team were experiencing this problem today and we diagnosed it as a DropBox/Mojave problem and have now fixed the issue.

When DropBox files are set to Online only a shortcut to the original file is created (possibly the tmp file mentioned in other posts??) however for some reason OS Mojave was treating this as the actual file which when opened was throwing the error as an incorrect file type.

To fix the problem we selected the DropBox root and from the context menu selected Smart Sync>Local once the file had downloaded and the green tick was applied to the icon we were able to open the file as normal.

I must add that we were also tested opening PSD and PDF prior to the fix and encountered similar error messages we can now open all files - so might not be the same issue as OP but worth a mention.

[bastiena80520054]

I had this issue with a open file while XD crashed. Tried to reopen the file after relaunching XD : nothing. Finally rebooted my iMac, and the problem was gone. Hope it helps.

[HARSHIKA_VERMA]

Thank you for sharing the solution that worked for you. Please feel free to reach out here in future as well for any XD related issues.

Thanks,

Harshika