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Gavin5E47
Known Participant
June 15, 2021
Question

error_code:"403010","message":"Oauth token is missing

  • June 15, 2021
  • 2 replies
  • 3254 views

Hi

 

Im trying to publish a file from adobe Xd, but Im getting a sync errror. I can open and save files to and from the cloud, but cant publish as its greyed out. When I check Creative Cloud under the cloud icon it says "File Syncing up to date", but under that there is an error, "Libraries sync error, Sorry we couldnt connect to the server". I followed instructios here https://helpx.adobe.com/creative-cloud/kb/error-cannot-connect-to-server.html but the link that is provided results in this error "

{"error_code":"403010","message":"Oauth token is missing"}

 Im using XD on two different machines and Im wondering could this be causing the problem. Also on one machine Im behind a company firewall.

Thanks

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 27, 2021

    Moved to the XD forum.

    I
    ivanl61315518
    Participant
    August 27, 2021

    Hello,
    Me and my coworker have the same problem, have you found any was to fix this?

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      August 27, 2021

      Hi Ivan,

       

      Sorry to hear about the trouble. Please try the steps shared below:

       

      1. Sign out XD and Adobe Creative Cloud Desktop App.
      2. Close CoreSync and All Adobe related processes from the Task Manager/Activity Monitor.
      3. Reboot the machine.
      4. Sign back in on the Creative Cloud Desktop app and launch XD from there.

       

      Let us know if you are able to publish the prototype. In case if this doesn't help, please share a few more details like:

       

      • The version of XD and OS.
      • Is this happening with a specific file or multiple files?
      • Are you on private network or an enterprise network?
      • Does changing the network helps?

       

      Regards

      Rishabh

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