• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Error: Initializing CC Libraries

Community Beginner ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

I am having this issue for months now. My technician and I have tried all the possible ways to figure it out, including all the steps suggested by the Adobe Community...

Views

530

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 17, 2022 Oct 17, 2022

Hi @liliann74228655,

 

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

 

  • Close XD.
  • Open Command Prompt as Administrator.
  • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
  • Open XD.

 

Let us know if that works for you. We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate
Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

Hi,

Sorry, you're facing this problem. Can you please provide the operating system and app version where you are facing this issue?

 

Thanks,

Richa Sinha

Computer Scientist

CC Libraries

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

Hello RS,

 

Windows 10 Pro
21H2

 

XD (54.1.12)

 

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Hi,

 

We'd like to investigate your problem - If you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

 

Thank you,
CCLibraries team

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20221011_042924_488-win-GS.zxp

 

TY

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

Hi,

 

Can you try the steps suggested in this article and let us know if that helps? Also, can you confirm if you are getting this error only in XD or is it there in other apps like Photoshop too?

Please feel free to update the discussion if you need further assistance from us.

We will try our best to help.

 

Thanks,

Richa Sinha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

Unfortunately, none of these steps work. Is there any other solution?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I'm ok with Photoshop.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

Hi @liliann74228655,

 

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

 

  • Close XD.
  • Open Command Prompt as Administrator.
  • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
  • Open XD.

 

Let us know if that works for you. We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

It seems that this was the trick. Libraries are available now. Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

Copy link to clipboard

Copied

Glad to hear you're back on track. Please feel free to reach out in future for any assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 24, 2022 Oct 24, 2022

Copy link to clipboard

Copied

LATEST

wooooowwwww since 2019 I have had issues regarding the libraries not working within Adobe XD. Not a single solution or updated for XD worked. Several years later after countless attempts to fix it, I switched to Figma. And now, this small post seemed to fix it.... Freaking finally....


STUDIO-RELOU - Unlocking brands for ambitious companies.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines