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Error: Initializing CC Libraries

Community Beginner ,
Oct 07, 2022 Oct 07, 2022

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I am having this issue for months now. My technician and I have tried all the possible ways to figure it out, including all the steps suggested by the Adobe Community...

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2022 Oct 17, 2022

Hi @liliann74228655,

 

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

 

  • Close XD.
  • Open Command Prompt as Administrator.
  • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
  • Open XD.

 

Let us know if that works for you. We'll try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi,

Sorry, you're facing this problem. Can you please provide the operating system and app version where you are facing this issue?

 

Thanks,

Richa Sinha

Computer Scientist

CC Libraries

 

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Community Beginner ,
Oct 07, 2022 Oct 07, 2022

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Hello RS,

 

Windows 10 Pro
21H2

 

XD (54.1.12)

 

Thank you.

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Adobe Employee ,
Oct 10, 2022 Oct 10, 2022

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Hi,

 

We'd like to investigate your problem - If you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

 

Thank you,
CCLibraries team

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Community Beginner ,
Oct 11, 2022 Oct 11, 2022

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The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20221011_042924_488-win-GS.zxp

 

TY

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi,

 

Can you try the steps suggested in this article and let us know if that helps? Also, can you confirm if you are getting this error only in XD or is it there in other apps like Photoshop too?

Please feel free to update the discussion if you need further assistance from us.

We will try our best to help.

 

Thanks,

Richa Sinha

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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Unfortunately, none of these steps work. Is there any other solution?

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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I'm ok with Photoshop.

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Hi @liliann74228655,

 

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

 

  • Close XD.
  • Open Command Prompt as Administrator.
  • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
  • Open XD.

 

Let us know if that works for you. We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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It seems that this was the trick. Libraries are available now. Thank you!

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Glad to hear you're back on track. Please feel free to reach out in future for any assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Explorer ,
Oct 24, 2022 Oct 24, 2022

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wooooowwwww since 2019 I have had issues regarding the libraries not working within Adobe XD. Not a single solution or updated for XD worked. Several years later after countless attempts to fix it, I switched to Figma. And now, this small post seemed to fix it.... Freaking finally....

STUDIO-RELOU - Unlocking brands for ambitious companies.

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New Here ,
Dec 20, 2022 Dec 20, 2022

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Hi, I have the same issue and also tried every step of the help page, after clicking on "more information" below "Something went wrong initializing Creative Cloud libraries". The library works fine in every other program though. Do you have another trick to load the library in XD?

 

Thanks,

Thuy

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @tthuydn,

 

Thanks for trying the steps suggested in the help article. Would you mind confirming if you've tried the below step?

 

  • Close XD.
  • Open Command Prompt as Administrator.
  • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
  • Open XD.

 

We will try our best to help you.

 

Thanks,

Harshika

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New Here ,
Dec 20, 2022 Dec 20, 2022

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Hi Harshika,

yes, as mentioned we tried every step in this article the command line included. But still having the issue with the library.

 

Greetings, Thuy

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Adobe Employee ,
Dec 26, 2022 Dec 26, 2022

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Thanks for the confirmation. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-...?

 

If that doesn't help, please share the screenshot of the About XD info page from the Edit menu.

 

We will try our best to investigate.

 

Thanks,

Harshika 

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