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renealvarenga5
renealvarenga5
Known Participant
February 5, 2019
Answered

Error loading document. Invalid document type.

  • February 5, 2019
  • 2 replies
  • 668 views

Hello!

When I try to open my project file from the cloud I have this error. Yesterday it was working fine, I can still open the document on the Xd Mobile app, it even loads properly on the windows app but after loading I got this error. Can someone help me?

    This topic has been closed for replies.
    Correct answer Preran

    If there was some issue during the save action, there may be a temp file. Based on your OS, can you try checking for a temp file at the following location?

    For Mac: ~/Library/Application Support/Adobe/Adobe XD CC/

    For Win: USERPROFILE\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState\

    Thanks,

    Preran

    2 replies

    I
    i_msourabh
    Participant
    February 7, 2019

    I also face the same problem, it's disturbing too much, two of my project running on Adobe xd, but now I can't work on it

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    February 7, 2019

    If there was some issue during the save action, there may be a temp file. Based on your OS, can you try checking for a temp file at the following location?

    For Mac: ~/Library/Application Support/Adobe/Adobe XD CC/

    For Win: USERPROFILE\AppData\Local\Packages\Adobe.CC.XD.Dev_adky2gkssdxte\LocalState\

    Thanks,

    Preran

    renealvarenga5
    renealvarenga5Author
    Known Participant
    February 7, 2019

    That might be, I had to reinstall windows due to a faulty driver and now there isn't any issue. Thanks!

    renealvarenga5
    renealvarenga5Author
    Known Participant
    February 7, 2019

    Can someone help me with this, please?

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