Error loading documents in XD.

[deepshahXD]

I am not able to reopen my adobe xd file. Please help me out. !@

The Tittle was edited by Moderator.

[HARSHIKA_VERMA]

Hi Deep,

Sorry to hear that you're having trouble opening the file in XD. We will do my best to help you. We'd like to know a few more details like:

• The OS and XD version of your machine?
• Is it happening with one file or all the file?
• If you've another machine, could you please try to open the file on another machine?

We would also suggest checking out this article: Issue saving xd files to creative cloud and share your results with us.

Awaiting your response.

Thanks,

Harshika

[deepshahXD]

• OS: Windows 10
• It will be happing with one file
• File does not open in my laptop also

As per your suggestion, I also follow the article. But still, I can't fix it.

[elainecc]

Can you try signing out and signing back in from the Creative Cloud desktop app?

[deepshahXD]

Yes I already do that

[italosan]

Hi, by chance this error also appears with other files?

[deepshahXD]

No, It will happen for a specific file. 

[HARSHIKA_VERMA]

Thank you for sharing the details Deep. To proceed further, we will need to investigate this file. Please share this file with me over a private message to investigate more about the problem with this file and upload the files to a shared location such as Creative Cloud and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Let us know if you've any issues with this. We'd be happy to help.

Thanks,

Harshika

[deepshahXD]

Hey Harshika,

I sent an XD file link through a private message.

I am looking forward to your response.