Error - Maxium number of invitations reached while sharing file in XD.

[lorenah3653586]

 I'm trying to share a file, and I get the error "maximum number of invitations reached".

How many invitations are available? I have deleted invitations from other files an it won't let me share the new file.

Can you help me?

Thanlks

[Nguyen5D64]

Using latest Adobe XD version
{Personal Information removed}

[Rishabh_Tiwari]

Hi @Nguyen5D64 ,

We're so sorry to hear about the trouble. I checked your account and found a business license that is active so if you have already tried the troubleshooting step shared in the correct answer in this post, please contact us directly or log a ticket by following the steps shared here https://helpx.adobe.com/enterprise/using/support-and-expert-services.html 

Regards

Rishabh

[Edward24185740g24t]

Hello!

I am experiencing this same error, but in a different context. I teach a UI/UX class at a college and my students are supposed to create wireframes in Figma and then move projects to a Photoshop/ Adobe XD combo for final mockup/prototype. 

The students are working in a computer lab, where the college pays for the Adobe Suite. I would think a bunch of students working in a computer lab where they all have access to XD should be able to work together? They are all getting the "Maxium number of invitations reached" error because their personal accounts don't have XD. 

[Kelsey Todd]

I am having the same issue. And this is for a user who used to have access and suddenly was dropped. She's part of our corporate/enterprise subscription. 

[HARSHIKA_VERMA]

Hi @Kelsey Todd,

Thank you for reaching out. Does your colleague still has the enterprise subscription? If yes, we 

request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html 

If not, then contact your admin and ask them to create a case or start chat through the admin console.

There might be a reason that your organization has put some sharing restrictions.

Thanks,

Harshika