Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Error message opening cloud document "Sorry, we can't open this document"

New Here ,
Sep 15, 2021 Sep 15, 2021

Hello,
I get this error "Sorry, we can't open this document" whenever i try to open a cloud document I created/saved before august/september. But if I open Adobe XD on another computer using the same login I can save it to the cloud again under another name and then open it on my main computer. This is really frustrating whenever I need to pick up an old project.

413
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 16, 2021 Sep 16, 2021
LATEST

Hi there,

 

We are sorry for the trouble. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html and let us know if that helps.

 

We'll try our best to help.

 

Thanks,

Harshika

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines