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Error: "Installation Failed"when trying to install XD

rashmi5C80
New Here ,
Sep 07, 2021 Sep 07, 2021

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I have purchased full CC pack. Not able to install XD. Tried several times. Followed all suggestions. "Installation Failed" is the only message it throws. Not sure of the issue. Any help?

 

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Download install and licensing , Product performance

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correct answers 1 Correct answer

HARSHIKA_VERMA Adobe Employee
Adobe Employee , Sep 07, 2021 Sep 07, 2021

Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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HARSHIKA_VERMA Adobe Employee
Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

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Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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