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guismeloo
Participant
October 25, 2018
Answered

Error: "Plugin Installation failed" while installing plugins in XD.

  • October 25, 2018
  • 24 replies
  • 46087 views

Hello,

 

Every time I try to install any plugin it gives error.

 

 

Already tried to reinstall XD, followed the tutorial to resolve permission, already tried everything ... The error always persists. Any suggestion?   

 

<The Title was renamed by moderator>

    Correct answer guismeloo

    Hello, thanks for the reply!

     

    It`s work now!

     

    I created the plugin folder and now it works!

     

    I believe the bug was that I have 2 Adobe XD folders in the path.

    An

    ~/Library/Application\ Support/Adobe.XD

    ~/Library/Application\ Support/Adobe/Adobe XD

     

    The right thing was to create in Adobe/Adobe XD

     

    Thank you!

    24 replies

    Show previous replies
    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 10, 2020

    Hi Guismeloo,

     

    We are sorry to hear you are having trouble installing XD plugins & thank you for trying the initial troubleshooting steps. We would request you to please try the following steps:

     

    • Please try to sign out of Creative Cloud and XD & sign back in.
    • Try switching to a different network and let us know if that helps.
    • Creating the plug-in folder manually within the XD config folder.
    • If that doesn't help, please try creating a new user account & share results with us.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

    G
    guismelooAuthorCorrect answer
    Participant
    January 11, 2020

    Hello, thanks for the reply!

     

    It`s work now!

     

    I created the plugin folder and now it works!

     

    I believe the bug was that I have 2 Adobe XD folders in the path.

    An

    ~/Library/Application\ Support/Adobe.XD

    ~/Library/Application\ Support/Adobe/Adobe XD

     

    The right thing was to create in Adobe/Adobe XD

     

    Thank you!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 13, 2020

    Glad to hear you are back on track & thank for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

     

    Thanks,

    Harshika

    B
    bradfordl44679220
    Participant
    December 31, 2019

    Every plugin I try to install gives me a "Plugin installation failed message". Not sure how to fix this. I don't think it's a permissions issue because I followed suggestions from the "Help Center" and my Adobe folders were not locked. If there are any steps I can add to help debug this issue, please let me know!

     

     

      B
      bradfordl44679220
      Participant
      December 31, 2019

      After a couple of attempts I got this working. The solution for this is the solution posted here : https://community.adobe.com/t5/adobe-xd/can-t-install-any-plugin-on-adobe-xd-for-macos/td-p/10181003

        M
        Montycarlo
        Participant
        December 15, 2019

        hello everyone, I just got adobe XD and I’m having trouble installing plugins! I keep getting this error message “extraction failed”. I’m using a windows OS. Please help!

         

        <The Title was renamed by moderator>

        Sjaani
        Community Expert
        SjaaniCommunity Expert
        Community Expert
        December 15, 2019

        Can you let us know the OS and XD versions you're using.
        Also have you tried to uninstall and reinstall XD

          K
          Kevin Mamaqi
          Participant
          October 25, 2018

          Hi,

          I can not install any plugin on Adobe XD for macOS, I receive the following error in all the plugins that I try:

          Anyone having te same issue?

          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          October 25, 2018

          You might be having a problem with being able to write to the folder. Here are some steps that might get you unblocked:

          1. In finder go to /Users/<username>/Library/Application Support/
            If you can’t see Library folder because it’s hidden, from the Finder menu, select the “Go” menu and choose “Home”, or select <username> from favorites in Finder than select “view” and choose “Show View Options”, check “Show Library Folder” option form view options, now you should be able to see the Library folder in finder under <username>/LibrarySelect “Adobe” folder, then choose File > Get Info.
          2. Click the lock icon to unlock it, then enter an administrator name and password.
          3. Select your <username> from “Sharing & Permissions” and change the privilege to “Read & Write” if privilege is already set to “Read & Write” proceed on to the next step
          4. Click the Action (gear icon) pop-up menu , then choose “Apply to enclosed items.”
          5. You can close the “Info” window after process is over

          Let us know if this fixes it!

            K
            Kevin Mamaqi
            Participant
            October 25, 2018

            Thank you, it solved the problem.

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