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johanvanderkolk
johanvanderkolk
Participant
August 10, 2006
Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

  • August 10, 2006
  • 53 replies
  • 193129 views

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

    Correct answer erik-nl

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

    53 replies

    Show previous replies
    J
    jpellegrino159
    Participant
    March 14, 2019

    Hello XDers,

    Very excited about all the amazing updates made to XD over the past few weeks and have finally gotten around to trying the "Invite to Edit" feature but me and my team have been unsuccessful in getting this to work. We all have the latest builds, and are using the document cloud but when we accept the email invite we all get the same error message ( See below ). Any idea how we can this ironed out?

    Thanks for any help!

    elainecc
    elainecc
    Participating Frequently
    March 16, 2019

    Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?

    -Elaine

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      March 16, 2019

      This error message means that the document doesn't exist.

        E
        erickt87323073
        Participant
        January 27, 2019

        Hello all,

        My adobe XD project I was working on crashed and then I've got an error message displaying error code 47 while trying to open it. I searched this forum for solution, and all the solutions propose didn't work, however I saw that some people getting it sending you the file.

        Can somebody please help me recover it? It is a very important project.

        I´m using windows and the latest XD Version.

        Thanks in advance,

        Erick

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        January 28, 2019

        Hi Erick,

        Would it be possible for you to share your file with us? You can upload it to a shared location such as Creative Cloud and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

        Thanks,

        Preran

        D
        danielm25218186
        Participant
        April 9, 2017

        Hi,

        So i was working away and i think my PC overheated and restarted. Now when i go to open the Xd file i was working on i get 'there was an error opening the file.. (Error Code 47)'. Is there anything i can do to be able to reopen this file?

        Any help would be greatly appreciated thanks.

        J
        Adobe Employee
        JustinRainwater
        Adobe Employee
        April 10, 2017

        Hi danielm25218186,

        Sorry to hear you're having this problem. I'll contact you privately to ask for your file so we can hopefully fix it.


        Thanks,

        Justin

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