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johanvanderkolk
johanvanderkolk
Participant
August 10, 2006
Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

  • August 10, 2006
  • 53 replies
  • 193117 views

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

    Correct answer erik-nl

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

    53 replies

    Show previous replies
    J
    jpellegrino159
    Participant
    March 14, 2019

    Hello XDers,

    Very excited about all the amazing updates made to XD over the past few weeks and have finally gotten around to trying the "Invite to Edit" feature but me and my team have been unsuccessful in getting this to work. We all have the latest builds, and are using the document cloud but when we accept the email invite we all get the same error message ( See below ). Any idea how we can this ironed out?

    Thanks for any help!

    L
    liam-p
    Known Participant
    April 9, 2020

    Hi, 

     

    We're having this problem across our organsiation at the moment - it is causing massive problems.

     

    Everything was fine until last week. Now we cannot effectively share documents across the distributed (Enterprise) team. I really really need a solution v.quickly - being strongly pushed to move to different software (which i don't want to do) but am swimming against the tide here.

     

    There are multiple accounts associated with each persons email address. This is a result of the organisation moving from std licensing to enterprise licenses with single sign on integration.

     

    • When I enter a user's email 2 entries appear 
    • These used to highlight which was associated with an enterprise license in brackets - now it doesn't

     

    We've spent hours and hours trying different combinations of logging in / out of accounts to ensure that everyone is logged in to their enterprise accounts - both those sharing and those being invited. Everyone has updated to the latest version of XD

     

    • Old file shares seem to be ok in some instances
    • Newly created files will not open and we get the error message 
    • The file creator can open the file fine
    • Everyone invited gets the error when trying to open the doc in XD
    • Invited user can download and access from their 'Shared with you' section on assets.adobe.com

     

    Whislt downloading the files to local machines from assets.adobe.com works fine, this is not a appropriate solution - completely negates the value of working together across files or even synching files....

     

    I need a solution quickly please.

     

    How can this issue with multiple accounts be resolved?

     

    Thanks

     

    Liam

    L
    liam-p
    Known Participant
    April 16, 2020

    Hi,

     

    Thanks for the advice.

     

    Will try the email address approach and let you know if we have any success, whilst i see if i can get IT to file the support ticket.

     

    In answer to the questions:

     

    • Are you trying to use group invitations?
      • Tried inviting multiple people at once (no success)
    • Are you sending individual invitations to people?
      • Tried inviting people one by one - had more success in that some could open others not - could never get everyone on the same doc
      • Tried with different doc 'owner' accounts - same problems - some could access others could not
    • Are you saving local documents to the Creative Cloud Files, or are you sharing documents using the Invite to Edit popup in the document itself?
      • Always Creative Cloud Files (created new and saved to cloud)
      • Tried inviting online via the cloud doc on assets.adobe.com
      • Tried inviting from within doc when open in XD
      • Tried setting doc (in XD) as Coediting enabled - seemed to start working for some users (but not 100% sure as desperately trying lots of options)

     

    Thanks again


    Hi,

     

    Quick update:

     

    Installed latest release of XD (14/4/20) and by following the advice the issue seems to be resolved. In summary:

    • Updated XD to the newly released version
    • Removed all invited users from the docs
    • Re-invited users one by one (by repeating the invite process multiple times) from within XD
    • Fully typed user email addresses (rather than use the suggestions supplied)
    • Ensured that co-editing was enabled in the share menu (in XD)
    • Logged into assets.adobe.com and opened the invite menu for the doc
    • Changed the user permissions for the invited users from 'can share' to 'can edit' (there doesn't seem to be anywhere to do this within XD)

     

    Not sure which (if any) of these steps made the difference but now working

     

    Thanks

     

    Liam

      E
      erickt87323073
      Participant
      January 27, 2019

      Hello all,

      My adobe XD project I was working on crashed and then I've got an error message displaying error code 47 while trying to open it. I searched this forum for solution, and all the solutions propose didn't work, however I saw that some people getting it sending you the file.

      Can somebody please help me recover it? It is a very important project.

      I´m using windows and the latest XD Version.

      Thanks in advance,

      Erick

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      January 28, 2019

      Hi Erick,

      Would it be possible for you to share your file with us? You can upload it to a shared location such as Creative Cloud and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

      Thanks,

      Preran

      D
      danielm25218186
      Participant
      April 9, 2017

      Hi,

      So i was working away and i think my PC overheated and restarted. Now when i go to open the Xd file i was working on i get 'there was an error opening the file.. (Error Code 47)'. Is there anything i can do to be able to reopen this file?

      Any help would be greatly appreciated thanks.

      J
      Adobe Employee
      JustinRainwater
      Adobe Employee
      April 10, 2017

      Hi danielm25218186,

      Sorry to hear you're having this problem. I'll contact you privately to ask for your file so we can hopefully fix it.


      Thanks,

      Justin

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