Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

[johanvanderkolk]

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

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[iaclamothei5102199]

Hello, is there any update regarding the issue I reported or the shared file?

[Rishabh_Tiwari]

Sorry for the delay in response. We have logged a bug for that file as we were getting the same error on our end as well. Please allow us some time, we will share the update as soon as we hear from the Engineering team.

[iaclamothei5102199]

thanks for the update

[iaclamothei5102199]

Hello, is there any update with the submitted file, is being around 3 months since the request??

[tzpin]

Nothing helps 😞

[HARSHIKA_VERMA]

Hi there,

Sorry for the trouble you're facing with XD. As you have tried most of the troubleshooting steps mentioned in the correct answer to this post. We would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can immediately help you and loon into the issue more closely.

Hope it helps.

Thanks,

Harshika

[rahule86889682]

Thank you 

[Blissful_Forest5C1E]

*SOLVED*Hey i Have a solution for this .

01) Open your Adobe Accoung on Chrome

02)  Goto your cloud document and then select the file (the file that was showing the error) and on the upper right corner , select Download

03) Now your file will be downloaded and you can open it

[Bav192]

Hi There I got cut of from you online support. 

Im having issues with this 

 

When I click on that link I get the below, even though I'm connected to internet 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[designa45321579]

Hello,

I have the same issue.

I cannot open my cloud document.

I also tried to download it from cloud website but it failed.

Hope someone can help me.

[cto+adobe2@cabotsolutions.com]

Check out this link 

https://helpx.adobe.com/in/creative-cloud/help/sync-creative-cloud-files.html

[designa45321579]

My work is created in Adobe XD and it is saved on the creative cloud. I didn't use the "Sync" feature.

[Cesar5EF0]

I am trying to open my Adobe XD files, but it is not letting me. I get this error message (error 47). Can I get some help on how to fix this. It will be much appreciated. Thank you very much.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

In case if this doesn't help, please share a few more details like:

1. The version of XD and the Operating System.
2. Is it happening only with Cloud document or local or both?
3. Are you connected to a private network or a managed network like a work network?

Regards

Rishabh

[PencilmanTM]

Hi XDers,

I have found that restarting my computer is usually enough to fix this. 

[fizzy_]

Hey guys, have you ever found the solution for "Sorry, we can't open this document". I've followed the suggestion from @Atul_Saini but it won't work.

It's already end of 2020 mates, this problem should be solved. Please hire someone from figma or sketch to fix this issue. It looks like a half cook product. 

[aswathys48388721]

Every time I try to open a file that had a design I need to show a client or developer the file keeps crashing. How am I supposed to rely on a software that keeps crashing at any given time. The cloud service is of no help either

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[MICHAEL5C65]

It's almost been 2 years(!!!) since this thread was started and the issue still has not been fixed for me. None of the suggestions in the thread work for me either, since I still need to collaborate and would rather not start a new document every time this bug occurs, which is every few days..

[defaultjl374nc5ztr2]

AGREED! I have had this happen a couple times in the last month. Unacceptable. I can download the file locally and open it just fine. Clearly opening XD files from the cloud has a critical bug.

[keving55125519]

There's a service that fixes corrupted and outdated files, you can check it out here: https://xd2sketch.com/open-xd-file-old-corrupted

[anonymous_hedgehog]

Received the error message text in the subject line "Sorry, we can't open this document"

This gives absolutely zero context as to what might be the issue... also considering the document was created on the same computer and account I'm trying to access it from... any help here would be greatly apprectiated. 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[anonymous_hedgehog]

@Rishabh_Tiwari thanks for suggestion.

I ended up quiting (log-out/log-in) to CC and rebooting mac and it resolved the issue... still not clear what the problem was from the error msg but that fixed it for me and I can access the file now.