Error: This was saved with a newer version of Adobe XD. Please update Adobe XD to open it in XD 44

Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Dear community, 

my colleague udated to the lastest version this morning. So did I. Unfortunately the cloud file is no longer accessible. There is a promt to update but the version I use is already updated. Any ideas? Thanks in advance. Phil

Screenshot 2021-09-21 at 11.30.58.pngScreenshot 2021-09-21 at 11.45.42.png

 

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Adobe Community Professional ,
Sep 21, 2021 Sep 21, 2021

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Hi, are there any other colleagues working on the file who haven't updated Adobe XD yet?

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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thanks for your reply. 

No, just me and the mentioned colleague.

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New Here ,
Sep 21, 2021 Sep 21, 2021

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Hi ,

yes me too i have a problem to the file have along time loading after last updating today 
Thanks

 

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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Hi All,

 

We are sorry for the frustration. This generally happens due to version mismatch and always gets resolved with XD update. Please try signing out of Creative Cloud desktop and XD and then try to update again.

 

If you've already updated, please try reinstalling XD and let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Hi Harshika, thanks for your help.

 

I signed out and signed in. I reinstalled XD.

Still Creative Cloud app indicates no new updates.

I am running the version 43 as shown in the screenshot above.

Is there a direct download for a mac XD installer?

 

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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this is the latest error message

Screenshot 2021-09-21 at 18.59.14.png

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Hello!! 

Every thing is done , i disable synchrization and open it and restart the xd , and working. 
Thanks 

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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LATEST

After uninstalling the whole Creative Suite, running Adobe cleaner tool and after a fresh install, XD V44 finally was installable. Took me one day.

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