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b3u
Participant
August 31, 2018
Answered

Error when opening adobe xd

  • August 31, 2018
  • 3 replies
  • 1181 views

I've used XD before, but ever since I reinstalled it I can't get it to open. It says to me: "The operation was not completed because an unexpected host ID was encountered". No error code. What's going on?

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Correct answer b3u

Atul Saini The problem was my antivirus. I chatted with customer support. Thank you.

3 replies

B
b3uAuthorCorrect answer
Participant
August 31, 2018

Atul Saini The problem was my antivirus. I chatted with customer support. Thank you.

    B
    b3uAuthor
    Participant
    August 31, 2018

    Here's my Windows info:

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    August 31, 2018

    Hi B3u,

    sorry that you have encountered, "The operation was not completed because an unexpected host ID was encountered" while opening Adobe XD. Could you please share the OS version ad OS build that you are using?

    Thanks,

    Atul_Saini

    B
    b3uAuthor
    Participant
    August 31, 2018

    I'm using Windows 10. Thanks for the prompt response.

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